Accessibility Statement

Last updated: September 9, 2025

Our Commitment to Accessibility

UpRecovery is committed to ensuring that our website is accessible to all users, including those with disabilities. We believe that everyone should have equal access to medical tourism educational information, regardless of their abilities or the technologies they use.

We are continuously working to improve the accessibility and usability of our website to ensure it meets or exceeds applicable accessibility standards.

Accessibility Standards

WCAG 2.1 Level AA Compliance

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with disabilities.

Standards Coverage

Our accessibility efforts address the four main principles of WCAG:

  • Perceivable: Information and user interface components must be presentable to users in ways they can perceive
  • Operable: User interface components and navigation must be operable
  • Understandable: Information and the operation of user interface must be understandable
  • Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents

Accessibility Features

Navigation and Structure

  • Clear and consistent navigation structure across all pages
  • Skip links to main content and navigation areas
  • Logical heading hierarchy for screen reader navigation
  • Breadcrumb navigation for location awareness
  • Descriptive page titles and meta descriptions

Visual Design and Readability

  • High contrast color schemes for better readability
  • Scalable text that can be enlarged up to 200% without loss of functionality
  • Clear, readable fonts and appropriate font sizes
  • Sufficient white space and visual separation
  • Color is not used as the sole means of conveying information

Interactive Elements

  • Keyboard navigation support for all interactive elements
  • Visible focus indicators for keyboard users
  • Descriptive link text and button labels
  • Form labels and error messages clearly associated with inputs
  • Adequate target sizes for touch interfaces

Content and Media

  • Alternative text for all informative images
  • Descriptive captions and transcripts for video content
  • Clear and simple language throughout the website
  • Structured content with proper headings and lists
  • Consistent layout and design patterns

Assistive Technology Support

Screen Readers

Our website is designed to work with popular screen readers, including:

  • JAWS (Job Access With Speech)
  • NVDA (NonVisual Desktop Access)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)

Other Assistive Technologies

  • Voice recognition software
  • Switch navigation devices
  • Eye-tracking systems
  • Magnification software

Browser and Device Compatibility

Supported Browsers

Our website is tested and optimized for accessibility in:

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Edge (latest version)

Mobile Accessibility

  • Responsive design that works on all screen sizes
  • Touch-friendly interface with appropriate target sizes
  • Support for mobile screen readers
  • Optimized performance on mobile devices

Ongoing Accessibility Efforts

Regular Testing and Monitoring

  • Automated accessibility testing using industry-standard tools
  • Manual testing with assistive technologies
  • Regular accessibility audits and assessments
  • User testing with individuals who use assistive technologies

Continuous Improvement

  • Regular updates to address accessibility issues
  • Implementation of new accessibility features
  • Staff training on accessibility best practices
  • Monitoring of accessibility standards updates

Known Limitations

While we strive for full accessibility, we acknowledge that some limitations may exist:

  • Third-party content or embedded media may not meet our accessibility standards
  • PDF documents may require additional accessibility improvements
  • Some legacy content may be in the process of being updated

We are actively working to address these limitations and improve accessibility across all content.

Feedback and Support

Accessibility Feedback

We welcome feedback about the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

  • Email: accessibility@uprecovery.com
  • Subject Line: "Accessibility Feedback"

Response Commitment

We are committed to responding to accessibility feedback within 5 business days. We will:

  • Acknowledge receipt of your feedback
  • Investigate the reported issue
  • Provide information about resolution timelines
  • Implement fixes as quickly as possible

Alternative Access Methods

Content Alternatives

If you are unable to access any content on our website due to accessibility barriers, we can provide alternative formats:

  • Large print versions of documents
  • Audio descriptions of visual content
  • Plain text versions of complex layouts
  • Alternative file formats for downloads

Personal Assistance

Our team is available to provide personal assistance with accessing information or completing tasks on our website. Please contact us for support.

Legal Compliance

Our accessibility efforts are designed to comply with applicable laws and regulations, including:

  • Americans with Disabilities Act (ADA)
  • Section 508 of the Rehabilitation Act
  • European Accessibility Act
  • Web Content Accessibility Guidelines (WCAG) 2.1

Updates to This Statement

This accessibility statement will be updated regularly to reflect our ongoing accessibility improvements and any changes to our website or applicable standards.

We encourage you to check this page periodically for updates on our accessibility efforts.

Related Information